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Firstly, STOMPer Jufri had to purchase a one-trip EZ Link card just because the machine was unable to detect his new card, then he was told to pay an extra $10 for a replacement card.
Furthermore, the customer service officer told him that they’ve received numerous complains about the new EZ Link card.
Jufri tells STOMP:
“I am truly disappointed with the ‘performance’ of the New EZ Link card that we were forced to exchange by September 2009 or we will not be entitled for a full refund.
“I was on my way back from work when I noticed that the card sensor at the gates denied my entry. I headed to the control station and was informed that my card was corrupted! It can’t be as it was just 3 weeks old.
“After a few queries, the SMRT staff told me that this new card is faulty.
“So I had purchased a one-trip card which cost me $1.60 excluding refundable deposit of $1.00 and alighted at Bedok MRT station.
“The ticketing officer at the counter explained to me that since she cannot detect the money value in my NEW EZlink card ,the refund will be sent to me via snail mail with a cheque included within the stipulated 21 days.
“Than she told me that I can exchange for a new card, but I would need to top up $10 minimum value to activate the New EZ Link card.
“Although I know that the $10 put in the card will be part of my future usage, I am not the least satisfied with the relevant authorities.
“She also told me that the new card had been very problematic and have so far received many complains.
“First, I had to purchase a one-trip card although I had sufficient amount in my New Ez Link card just because the system cannot read it. What if it happens to someone who is totally out of cash?
“Secondly, I was told to make an exchange, I will need to pay another $10 to activate it.
“And for my case, I didn’t have enough cash to top-up the new EZ Link card as I was entirely dependent on the money in may faulty card for my trips to work.
“At least, EZ Link should compensate users with one free trip as a way of apologising due to the faulty card.
“Thirdly, since two SMRT and Transitlink staff informed me that the new card had given countless problems, will the relevant authorities do anything about it?
“If this is the case, then it proves that this new card does not make out transportation easier, like it’s meant to.
“Last of all, I demand an apology from the relevant bodies be it LTA, EZ Link or Transitlink for the trouble I went through. That small little card is my key to work to provide for my family of five and I am the soul bread-winner of the family.
“I am not being petty here but as a loyal customer to the public transport industries, I deserve my rights.”
http://forums.delphiforums.com/sunkopitiam/messages?msg=24620.1
Tags: Singapore, Singapore Forum, Singapore Kopitiam, Singaporetrivia
