A flight delay, supposedly due to engine issues, had irritated passengers waiting to board Singapore Airlines flight SQ 117 at KLIA.
The situation worsened when the flight was eventually cancelled.
In the video, an irate passenger ,claiming to be a PPS Club member, is seen yelling at the ground staff and demanding to be put on a flight.
When the staff tries to explain, the woman yells further and emphasises her claim on special privileges as a PPS Club member, which is an SIA membership program one grade above the Krisflyer member.
The sender, who alerted STOMP to the video, says:
“I’m a Solitaire PPS member but I’m saddened by the behavior of such people.
“I think we need to show it so that we can educate our young and demonstrate to Singaporeans what behavior we should not condone.”