In a post dated Aug 20, STOMPer Stefanie wrote in saying that Yishun MRT Station was engulfed in chaos as passengers were informed of an unexplained train delay. What made it worse was that there was only one station staff in charge of directing human traffic.
In an email to STOMP today (Aug 25), an SMRT spokesperson says:
“We refer to the post ‘Yishun MRT in chaos but only one station staff to guide commuters’ on STOMP, Aug 20.
“On Aug 20, train services were disrupted at Ang Mo Kio MRT Station due to a track intrusion incident. To maintain northbound train service from Yishun MRT Station, a southbound train was turned around at Yishun MRT Station. Passengers on this train were detrained at the northbound platform at Yishun MRT Station, and they were directed to the southbound platform to board the next train heading south to the city.
“We wish to clarify that during the detrainment, five station staff and four officers from the Police MRT Unit were at the platform to direct passengers to the southbound platform. Announcements were made twice in the station, and once inside the train, to inform passengers to disembark from the train and move to the opposite platform to continue their southbound journey. At the southbound platform, our staff continued to facilitate passenger traffic until the next available train arrived.
“We hope this clarifies the arrangements that were made at Yishun MRT Station to facilitate passenger movement.”